"Poor communication skills can be a death knell." "You can be brilliant, but if your delivery is poor that works against you. ... How you carry yourself, elocution, grammar ... all those things matter." (Francie Dalton, president of Dalton Alliances Inc., a business consulting firm based in Columbia, MD) Web Article
Friendless in Seattle: A popular Web site is used for relief from our chilly social scene There's a term for the city's standoffishness: “Seattle Freeze.” Newcomers have said the people here are cold, distant and not trusting. They say Seattleites want you to “Have a nice day, somewhere else.” So how do you find friends? ... "Even in Chicago, crossing paths, you make eye contact and might smile to acknowledge the other person. Here, everybody looks down or straight ahead." Web Article
The Mehrabian Study Dr. Albert Mehrabian at UCLA performed a now-famous study to investigate the different elements of human communication. His research led him to conclude that
55% of our messages are communicated through our body language